Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify a member of staff if you notice any area of concern so immediate action can be taken.
Patient safety charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
Follow the latest infection prevention guidelines including those from NHS England
Use dental instruments that are single use or are sterilised after use
Decontaminate work areas including the dental chair, hand held equipment and cupboard handles, in between patients
Maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
Monitor practice water for quality. Dental unit waterlines are disinfected and kept clear
Handle waste according to current regulations and dispose of it with appropriate carriers
Take expert advice if a team member may have a blood borne infection. The team member will have an occupational health examination and follow the advice on their role in treating patients
All our team members are trained in safeguarding of children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed.
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
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What our patients say
I have been using this Dental practice for a few years now and the staff have always been very professional…"
0% finance on all teeth straightening / Invisalign / Smile makeovers
For pt’s joining comprehensive membership plan, free air polish and diamond clean worth £65 for limited time only
The government announced that from Monday 8th of June, restrictions on Dental Practices seeing patients for face-to-face appointments will be lifted in England.
We are incredibly pleased to be able to see our patients again, and we are working very hard to ensure that the Practice is a safe and well-equipped environment for us to deliver the dental care needed.
However, we would like to make it clear that we are following a phased return during the following weeks;
This means we do not have an open-door policy, and we are not yet at the point at which routine appointments can be made.
As you can imagine, with every Dental Practice in the country gearing up to return, there is an immense strain on our PPE supply chain, and so we can only provide emergency dental care with a skeleton staff to begin with, whist we implement our new protocols and source the required PPE.
We will keep you updated on our progress and readiness to book Check-ups, Hygienist appointments and other appointments over the coming weeks.
Until then, we would kindly request that only those with a genuine dental emergency or pain ring the practice and leave a message briefly describing the problem.
A dentist will then assess and advice on the best course of action over a telephone call first.
If it is agreed that you need to attend the Practice, our Receptionists will explain in detail what to expect on arrival, and all our new protocols.
These emergency patients along with those who have been cancelled midway through treatment, are the ones who will be contacted as a priority. Thank you for your continued patience and understanding.
I hope you have been keeping well and I look forward to seeing you soon.