Appleton Park Dental complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
Your past and current medical and dental condition;
Radiographs, clinical photographs and study models;
Information about the treatment we have provided or propose to provide (and its cost);
Notes of conversations or incidents that might occur for which a record needs to be kept;
Records of consent to treatment;
Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Your general medical practitioner;
The hospital or community dental services;
Other health professionals caring for you;
Dental Insurance Companies of which you are a member.
Private dental schemes of which you are a member.
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
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What our patients say
"I have been using this Dental practice for a few years now and the staff have always been very professional…"
Excellent service, we were seen within 5 minutes of arrival, so glad we came back to you as following a recent move we decided to try a nearer vets who were part of a chain but they sadly offered a very poor & expensive service!Thanks again.
I've been using Appleton Park Dental for nearly 30 years and it's always been great. I was apprehensive when the changes happened a couple of years back but I'm so pleased that I stayed with them as all the staff are wonderful.
My recent experience has bee ongoing check-ups and dental hygiene + some minor treatments from that and also an implant and crown to replace a tooth lost some years ago.Everyone at Appleton Park Dental has been pleasant and cheerful, the check-ups/cleaning & treatments have been thorough. The options to fix the missing tooth were well explained and executed and I'm delighted with the outcome so far. The only reason for the lost star in my rating is the wait times are long. Firstly to get the replacement process underway and secondly most appointments seem to commence at least 30 minutes after the appointment time.Ultimately its probably been worth the waits, but there is room for improvement in that area.
What a great practice- My Daughter has had terrible trouble with her front teeth resulting in root canal treatment.Dr THANAA ABDULLAH was absolutely fantastic, thank you so much.Today I visited the dentist myself for a filling, I am a very nervous patient and Hugh Garvey and Laura made me feel at ease. I would highly recommend this practice.
I wont lie, I hate the Dentist, however the 2 ladies that looked after me yesterday couldnt have been more lovely and patient. it was not an easy job either, which took a good 45 minutes, but they were so lovely and I would highly recommend :)
It was my first time at Appleton Park Dental today. I have left feeling so happy. Everyone is so friendly & helpful. Straight away I was made to feel at ease. What a wonderful team. Thank you so much.Would highly recommend.
From the minute you ring the bell you are made to feel welcome and at ease. Reception staff are lovely. Dr Mirsar is great very kind, gentle and patient. The practice is always very clean and tidy. I am a very happy patient there. Thankyou
I took my toddler son for his very first check up yesterday. Hugh the dentist and dental nurse were amazing with my son making him feel at ease. Thank you. I also had my first visit at this practice today again with Hugh. Again i felt at ease and Hugh answered all my questions i had. Alrrady booked my next checkup and an an appointment with the hygienist. The receptionists are really helpful too.Thank you to you all :-)