Appleton Park Dental complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
Your past and current medical and dental condition;
Radiographs, clinical photographs and study models;
Information about the treatment we have provided or propose to provide (and its cost);
Notes of conversations or incidents that might occur for which a record needs to be kept;
Records of consent to treatment;
Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Your general medical practitioner;
The hospital or community dental services;
Other health professionals caring for you;
Dental Insurance Companies of which you are a member.
Private dental schemes of which you are a member.
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
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The government announced that from Monday 8th of June, restrictions on Dental Practices seeing patients for face-to-face appointments will be lifted in England.
We are incredibly pleased to be able to see our patients again, and we are working very hard to ensure that the Practice is a safe and well-equipped environment for us to deliver the dental care needed.
However, we would like to make it clear that we are following a phased return during the following weeks;
This means we do not have an open-door policy, and we are not yet at the point at which routine appointments can be made.
As you can imagine, with every Dental Practice in the country gearing up to return, there is an immense strain on our PPE supply chain, and so we can only provide emergency dental care with a skeleton staff to begin with, whist we implement our new protocols and source the required PPE.
We will keep you updated on our progress and readiness to book Check-ups, Hygienist appointments and other appointments over the coming weeks.
Until then, we would kindly request that only those with a genuine dental emergency or pain ring the practice and leave a message briefly describing the problem.
A dentist will then assess and advice on the best course of action over a telephone call first.
If it is agreed that you need to attend the Practice, our Receptionists will explain in detail what to expect on arrival, and all our new protocols.
These emergency patients along with those who have been cancelled midway through treatment, are the ones who will be contacted as a priority. Thank you for your continued patience and understanding.
I hope you have been keeping well and I look forward to seeing you soon.